Write to Our Lucky Star Casino Editors
Every note about our pages goes through the contact form on our site. We are an independent information guide, so the form suits comments about content: a figure that looks outdated, a sentence that is unclear, a topic a player would like to see covered. Some links on our pages may be commercial (affiliate) links, and a question about those is welcome as well.
Our editors work with the exact page and paragraph in front of them, so a short, specific note is the quickest to answer. The guide covers games, bonuses, payments, the mobile apps and registration, and a note on any of those areas finds the right editor.
Who handles account matters
Login problems, deposits, withdrawals, bonus balances, identity verification and complaints belong to the casino’s own support. The casino staffs a live chat around the clock and answers e-mail, so these are the right routes for anything attached to a player’s account.
Our contact routes
| Route | Best suited for | What follows |
|---|---|---|
| Our contact form | Corrections, feedback, page suggestions | An editor reads the note and revises the page when a change is justified |
| Casino live chat | Account, payment and bonus questions | A chatbot opens the conversation and can pass it to an agent |
| Casino e-mail | Longer account matters, documents | A written reply from the casino’s team |
The first row is ours; the other two are the casino’s, listed so that a note reaches the right desk the first time.
What we can help with
Our editors can look at anything about the guide itself. A player may point out that a payout range seems different from what the casino shows, that a provider name looks outdated, or that a bonus description needs a clearer example. A suggestion for a new comparison, such as a different way to line up payment methods, is read in the same way. Questions about how a page was put together are also welcome, and the answer explains the approach in plain words.
Feedback that mentions a euro figure is easiest to act on when it names the amount and the place it was seen, since our pages quote amounts in EUR. A reader who has found a clearer explanation elsewhere is welcome to describe the difference, and the editor weighs it against the page.
Before writing a message
A few details let an editor answer in one reply:
- The page title or the section heading that prompted the note.
- The sentence or figure in question, copied as it appears.
- What looks different or unclear, in one or two sentences.
- The date the player noticed it, since casino terms change over time.
- A reply address typed carefully, so the answer arrives.
Messages written this way usually need no follow-up, and an edit can be made straight away. Detailed notes about payments, such as a payout range or a method name, help most when they state the amount in EUR and the method group involved, because those pages are built around exactly those pairings.